Of course, affected subscribers want a permanent solution, but we still haven’t come across any official statement from either Roku or AT&T. Unfortunately, an official workaround has not been provided.Īccording to a Roku employee, the fact that the issue is only affecting DirecTV users suggests AT&T could be the culprit here, urging those affected to get in touch with the channel’s support team to get it fixed. The multiple reports suggests that this problem is widespread and is not limited to select users. As a result, those affected have reported on the Roku community page to seek an appropriate solution. Workarounds like rebooting, updating the software, and even unplugging the HDMI or power cable haven’t worked. This does not happen on any other app! Any help would be greatly appreciated! thanks in advance Originally started just in a few channels but now happens on just about all of them. We have reset the Roku, checked the cables but it keeps happening. While watching (doesn’t matter what channel) the sound goes from perfect to distorted (either really low or totally static). My system is hardwired to internet so it’s not a bandwidth issue.īeen having an issue specifically with the Directv app (used to be ATT Tv). Anyone else having a similar issue? I have rebooted, updated, unplugged (power, HDMI) but still have the issue. When using the app I constantly lose sound every 15-20 seconds. I have a 4662RW-Ultra LT and just switched to ATT TV. However, some Roku users don’t seem happy while using DirecTV streaming service due to annoying audio issues.Īccording to reports, some DirecTV users on Roku devices are experiencing sound distortion issues such as low sound and sometimes there’s not audio at all. Using DirecTV stream on Roku, subscribers can access over 140 TV channels from different genres, be it entertainment, sports, and others. Introduced back in 2008, this service has gradually managed to expand its user base to more than 50 million. Roku is among the most popular digital media platforms in the US that offers access to a variety of content from different online services.

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