On Windows 10 versions earlier than 1809, enter licensingdiag.exe. If you are in OOBE on a non-S mode device, press Shift+F10.Įnter the appropriate command, based on your scenario: You can also collect logs through a Command Prompt window on the device. When a timeout occurs in the ESP, the user can select the option to Collect logs. You can enable the ability for users to collect ESP logs in the ESP policy. See the Windows Autopilot documentation for a list of known issues and additional troubleshooting guidance. In this article, we'll show you how to collect MDM diagnostic log files and look for information in the registry. All ESP settings and tracking information are logged in the device registry. To troubleshoot ESP issues, it's important to get more information about the ESP settings that are received by the device, and the applications and policies that are tracked at each stage. For more information about how to configure the ESP, see Set up the Enrollment Status Page. It can also be used separately from Windows Autopilot as part of the default out-of-box experience (OOBE) for Azure Active Directory (Azure AD) Join.

The ESP can be used as part of any Windows Autopilot provisioning scenario. This article gives guidance for troubleshooting the Enrollment Status Page (ESP).

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